Return/Refund Policy

RETURNS

  • Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.
  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • Several types of goods are exempt from being returned.
  • Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
  • You Can return product if

    • Damaged during delivery 

    • Any Issue with product quality and quantity

    • Problems with Packaging

    • Product is unusable

 

Additional non-returnable items include:

  • Gift cards

  • Downloadable software products

  • Some health and personal care items

  • Damages due to extravagance of product 

  • Any damage/error which are not covered under manufacturer’s warranty

 

#To complete your return, we require a receipt or proof of purchase.

#Please do not send your purchase back to the manufacturer.

 

There are certain situations where only partial refunds are granted: (if applicable)

  • Book with obvious signs of use

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

  • Any item that is returned more than 15 days after delivery

 

 

 

REFUNDS (if applicable)

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

  • If you are approved, then your refund will be processed, and a credit will automatically be applied to original method of payment, within a certain amount of days.

  • Unable to serve with any product.

  • A paid order if returned by customer.

  • Customer cancels a paid order before it has been delivered.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, please check your bank or credit card account again then contact the respective financial institution, as there is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at pocketshop.xyz@gmail.com.

 

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

EXCHANGES (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at pocketshop.xyz@gmail.com and send your item to:  Savar – 1344 Area.

 

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

 

SHIPPING

To return your product, you should mail your product to pocketshop.xyz@gmail.com.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time frame to receive your exchanged product may vary.
If you are returning an item over 500TK, you should consider using a shipping service that offers tracking or purchasing shipping insurance.
We offer no guarantees towards the receiving of your returned item.